Click on «Ex» to see examples.


The chassis has some scratches and wear from normal use.



The chassis has significant scratches and wear from heavy use. Dents may also occur.

Ex1 Ex2


The chassis has cracks or there are parts missing. Some features and functions may also be defective.

Ex1 Ex2 Ex3 Ex4 Ex5 Ex6

Error codeError code explanationGrade
AMAcid Theft MarkB
BDBattery DefectB
BMBattery MissingB
CDCracked Display (= defect)D
CMCover MissingB
DCaDamaged Chassis grade AA
DCbDamaged Chassis grade BB
DCcDamaged Chassis grade CC
DLLDefect Lid LockC
DMDisplay MalfunctionD
DWCDamaged WebCamB
EMEthernet MalfunctionB
FEFan ErrorB
FKForeign KeyboardA
HDMHard Drive MissingB
HDMAHard Drive MalfunctionB
HRIHeat Related IssueC
IMInformation MissingB
KMKeyboard MalfunctionB
KWKeyboard WearB
LDLiquid DamageC
MBMonitor Grade BC
MBMAMainboard MalfunctionD
OOMOn/off button MalfunctionC
RMRAM MissingB
SPMASpeaker MalfunctionB
TMTrack Point MissingB
TPAMTrack Pad MalfunctionB
TPAWTrack Pad WearB
TPOMTrack Point MalfunctionB

Mobile phones and tablets

Click on «Ex» to see examples.

Cosmetic Grade A:

Fully functional and with only a few minor cosmetic defects/wear that are almost invisible

Ex1 Ex2 Ex3 Ex4

Cosmetic Grade B:

Fully functional but with more visible cosmetic defects/wear

Ex1 Ex2 Ex3 Ex4

Cosmetic Grade C:

Fully functional but with major visible defects/wear

Ex1 Ex2 Ex3 Ex4

Grade 0:

Not functional. Major cosmetic wear, broken latches/hinges, many dead pixels and/or not able to turn on. Cracked front/rear.

Ex1 Ex2

Error codeError code explanation
AMAcid Theft Mark
ALActivation Lock
CFCracked Front
CRCracked Rear
DFDamaged Frame
DMDisplay Malfunction
DPDead pixel(s)
OOMOn/Off Button Malfunction
HMHome Button Malfunction
MMalfunction (not able to erase)
MDMLMobile Device Management Locked
MMMute Button Malfunction
VBMVolume Button Malfunction
VBMIVolume Button Missing
BMBattery Missing
BCMBack Cover Missing
DCMDock Connector Malfunction
STMSIM Tray Missing
SCMSIM Cover Missing
SPCMASpeaker Cover Malfunction

Updated: 30.10.2020